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Joined: Jan 2004
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Hi.

I have a question regarding those hybrid digital pianos/keyboard controllers that are touted as having a true acoustic piano action.

Don't they require routine maintenance just like acoustic piano actions do?

And who services them when that need arises?

I posed this question in PW's "Tech/Tuner" forum. There are only a few (two) responses. No one has said they've done work on this kind of instrument. So I'm thinking traditional piano technicians who've been servicing acoustic pianos all of their lives (God Bless Them!) don't typically do this type of work.

So who does?

Those of you who have this type of hybrid instrument, has any information advising what to do when/if the need arises been provided to you by the manufacturer?

Have any of you actually had to have routine maintenance work done on the acoustic piano action itself? And if so, how soon after you bought it?

Jeanne W

P.S. I've been thinking for some time about getting the whole shebang, a workstation that may possibly have one of these hybrid instruments. I'd like to know what I'm getting into before I possibly take the plunge!


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They don't need maintenance because in almost all cases of acoustics it's out of tune. Sometimes a hybrid needs some regulation after delivery. My NV5 was one of the few.

Last edited by Tyr; 05/06/21 02:24 PM.

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Hybrids are fairly new (they've only been around for 15-20 years or so), and most people treat them as digital pianos, going back to the manufacturer for support questions, including using their techs. Also, hybrid actions are really only there for the feel, and regulation issues don't always have the same impact (a lot of regulation tolerances that would cause an acoustic to sound different have little to no effect on a hybrid), so I think hybrids more rarely require regulation to begin with.

Hence, the universe of techs with experience with them is much smaller.


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I have an NU1. I had it serviced after 5 years just before the warranty ran out, and it was a Yamaha (digital) technician. He was trained on the acoustic action, he said, and did improve a couple of squeaks I complained about. I asked about regulation in the future and he said he could do it if I could not find a piano tech to do it.

Since then, I found my piano teacher's tuner/tech also services any piano and keyboard, and he has agreed to service/regulate my action when/if needed. So far I have not used him.

I also invested in a couple of acoustic piano servicing books to teach myself, and last year made some minor adjustments for lost motion and let off. Howard Industries will sell you tools and some parts, and have a YT channel on DIY basic regulation. I also cleaned the sensor gratings. Two hours use every day, coming up for 9 years, I don't think of this as a problem. YMMV

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I had a Yamaha qualified tech come out to fix the fallboard on my N1X shortly after purchase almost 2 years ago. He said it would be a good idea to have him come back in 5 years to make sure everything was working properly at that time.

It’s been completely trouble-free since then.


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I bought a used N3 that was almost 5 years old from a Yamaha dealer. It had a couple of issues and the trained Yamaha tech who came out (the only one in Phoenix) told me that he knew the previous owner of my N3 and he had done regulation on the N3 for the previous owner just before the owner traded the N3 in for an upgrade. This tech has been doing acoustic grand service for a long time before he got roped in to get trained and service the AvantGrands.

He mentioned that he was repairing a badly maintained N3 at a church, and if they had maintained it better and sooner, some of the broken action would have been preventable.

I would say that if you play the hybrid a lot, like several hours every day, you'll probably want to have it maintained around the 5 year mark if not sooner. If not as often, who knows, it may last you 10 years. My son has an N3 that's 11 years old and it hardly gets played, so it hasn't needed any regulation/maintenance on it yet. The previous owner of my N3 is a professional musician so maybe that's why my N3 needed a regulation at around the 5 year mark.

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Useful info there @Volusiano.

I recently bought an N1X. Good info to have. The 5-year warranty would suggest that it's a good idea to have some kind of maintenance done at that mark.


A man must love a thing very much if he practices it without any hope of fame or money, but even practice it without any hope of doing it well. Such a man must love the toils of the work more than any other man can love the rewards of it.
G. K. Chesterton

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