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Joined: Dec 2015
Posts: 137
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Had a similar issue, but the bulge was pointing outside, screws were missing, and some keys didn't work. Also, considering how these things are packaged and that there often is no visible damage in the packaging, I'd rather suspect that someone is saving on repair costs by refurbishing returned units very unprofessionally, then selling them as new units. But that's just a guess. Also made the experience that their authorized technicians seem to be nothing more than guys with electronics experience. Didn't even have MIDI software to test stuff. Only advice I can give: if there is ANYTHING wrong with your new Kawai device, return it immediately, and try until you get a flawless one. And if you get something to their repair guys, make sure they are testing it before you pick it up again. Just assuming that they would do, isn't necessarily enough, esp. with stuff like VPC-1 where you can't just switch it on and play through internal speakers. Another advice I can give: don't buy the last device that's in stock. It has a higher chance to be a returned unit or parts of it.

Last edited by Marc345; 11/22/21 01:38 PM.

HW: MP11SE, Touche SE (+Arturia Keylab Ess. 88, Akai MPK249, in reserve: GEM Promega 3)
SW: Garritan CFX, Ravenscroft 275, Modern U, Noire, Absolute 5, Acousticsamples B5
Pics: https://imgur.com/a/GZgdFm3
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Same thing happened with my VPC-1. Kawai sent me a new front metal piece


Acoustic: Yamaha C6 with AdSilent
Digital: Yamaha N3X, Kawai VPC1 with Pianoteq
Joined: Dec 2015
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So, my MP11SE arrived on Wednesday. Unlike the VPC-1 before, it was delivered fixed to pallet, lying flat. All nice and dandy. Except the usual contact rubber sensors response unevenness in some keys. Esp. the top 3 white keys have a greatly dminished MIDI velocity response. Really wondering if other producers have the same quality standards. Probably gonna check that sometime soon - found a shop nearby with quite a good selection of DPs. Maybe they'll let me run a few tests? smile


HW: MP11SE, Touche SE (+Arturia Keylab Ess. 88, Akai MPK249, in reserve: GEM Promega 3)
SW: Garritan CFX, Ravenscroft 275, Modern U, Noire, Absolute 5, Acousticsamples B5
Pics: https://imgur.com/a/GZgdFm3
Joined: Oct 2021
Posts: 7
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JohnAJ Offline OP
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I ended up returning the damaged MP11SE for a full refund. I did find a new one in a shop locally and purchased it. I’ve had it for a while now and it has been flawless 👍

Joined: Jun 2020
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Originally Posted by JohnAJ
I ended up returning the damaged MP11SE for a full refund. I did find a new one in a shop locally and purchased it. I’ve had it for a while now and it has been flawless 👍
Great news.

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