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Joined: Jan 2010
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Just wondering is anyone having problems getting parts from Steinway or Tokiwa parts? I have heard some techs say they have waited several months to get any parts. Has anyone wanting that long or longer? I would like to hear from as many as possible. Is there something you use instead of Steinway action parts?

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Originally Posted by Tommy Wilson
I would like to hear from as many as possible. Is there something you use instead of Steinway action parts?

Greetings,
I used a variety of action parts in the 38 years I was at a university. I saw my 1980's rebuilds wear out, though it took the most durable builds about 25 years to justify replacing everything again. I used Abel, Tokiwa, and Steinway,before finding out about WNG. The Tokiwa were the longest wearing parts, mainly focussed on pinning, but including consistency and quality. The Abel's were right behind them, but the Steinway parts they sold in the 1980-2010 years had more irrregulaties, pinning problems, and required more traveling and spacing than any of the others.

This all changed with the WNG parts. After 4 or five semesters, I realized that there was no change in their pinning, and after the first alignmnent in assembly, I rarely had to re=space anything. For years on end. They handled the wide swings of humidity with ease, keeping the same touch and response through all the changes, (something none of the other parts came close to).

I would no more try to build a performance level action with wooden parts than I would try to build an accurate clock out of wood. I also think the if Christifori had had carbon fiber, he would never have used wood for his first piano.
Regards,

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Even WNG parts are not plentiful. When contacted they are not in stock and was told they didn’t know when they would be shipped out.

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I just got off the phone with Nina Butler at WNG. She is the person I order from when I need parts. I'm ordering for a Steinway O action. The only parts they are having trouble with are the pinblocks, as there is difficulty in getting the woods they need. As for action parts, they are well stocked and ready to ship with most everything. Things are normal with no unusual delays.

About a month ago their computer server went down and had to be replaced. That ate about a week during which time they could not ship, everything is back to normal now.


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I recently did an action rebuild using Renner parts. Took 10 months to get.

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I also talked to Nina Butler at W,N&G today to order some parts. No real supply problems there. My particular shank is custom, so I always have to wait two or three weeks for them to be made ready for me.


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